Resume
High School Diploma
Westdale Secondary, Hamilton, ON
• Honour Roll, 2022-2026
• Final Grade: 96%
Professional Summary
Dedicated professional with a strong background in personalized shopping experiences. Known for problem-solving skills, fostering customer loyalty and satisfaction. Technical developer and hands-on builder with a passion for robotics and coding, bringing analytical thinking and creative solutions to every project.
Core Skills
Soft Skills
Strategic
Design
Programming
Work Experience
Personal Shopper
Fortinos Supermarket, Hamilton, ON
- Delivered personalized shopping experiences by understanding customer preferences and product knowledge.
- Assisted customers in selecting high-quality products, enhancing overall satisfaction and loyalty.
- Facilitated timely product delivery while minimizing errors to enhance customer satisfaction.
- Engaged with customers to address concerns and rectify errors while maintaining a calm demeanor.
- Developed strong relationships with regular customers, leading to repeat business and referrals.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Recommended alternative products or options when specific items were out of stock or unavailable.
Quarterback
Westdale Warriors Football
City Championship Winner (Grades 10-12). Contributed to championship-winning roster that ended a decade-long drought. Demonstrated commitment to practice 5 days a week, teamwork, and readiness to perform in a competitive athletic environment.